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Adobe Creative Cloud

Temple is offering Adobe Creative Cloud for current students, faculty and staff at no charge. Creative Cloud includes the latest versions of Photoshop, Acrobat Pro, Dreamweaver, InDesign, Illustrator and more. The software is available for Windows/Mac computers and mobile devices, and includes access to Adobe online storage. You have the option to install all the programs included or just specific ones you need.

Subscribe to Creative Cloud and Install Apps

To set up your free Adobe Creative Cloud subscription:

  1. Log into TUportal.
  2. Under TUapplications on the left hand side, click Adobe Creative Cloud.
  3. Fill out the appropriate information. Then on the bottom of the page, click I agree and would like to Subscribe Now.

Within about an hour, you will receive an email from Adobe in your Temple account with a link to install an app yourself. See the Instructions for Installing Apps section below. You can also use these instructions to install apps immediately after you subscribe. 

Access Your Files in Temple's Computer Labs

To access your Adobe Creative Cloud files in Temple's computer labs, you will need to download them to your computer. When you are finished, you can then upload them back to the Adobe site.

To Download a File:

  1. Go to assets.adobe.com.
  2. Sign in with your AccessNetUsername@temple.edu. (You do not need to enter a password.)
  3. Click Enterprise ID.
  4. Log in with your AccessNet username and password.
  5. In the My Assets screen, click a file you want to download. Then on the upper-right portion of the screen, click Actions and then Download. The file will then appear in the Downloads folder on your computer. 

To Upload a File

  1. Perform steps 1 to 4 above.
  2. Drag and drop the file you want to upload to the My Assets screen.

FAQs for Students

Subscription

  • On how many computers/devices can I install this software?
    Temple's license entitles students to install the software on one desktop/laptop computer as well as mobile devices (smartphones/tablets). 
  • Do I need to renew the license each year?
    Yes. Computer Services will send out a reminder notice before the August 15 renewal date.
  • I already purchased Creative Cloud through Adobe. Can I get a refund?
    Yes, you can request a pro-rated refund from Adobe via phone or online chat. To request your refund, you will need to identify yourself as a current Temple student that is covered under the Temple University Student contract.  You can contact Adobe as follows:
    Phone: (800) 833-6687
    Online chat: You must be logged in with your current AdobeID to get support via chat.
    For further information on cancelling your current Adobe Creative Cloud subscription, visit the Adobe Support site on this topic.
  • What happens if I leave the university?
    If you are graduating, you can extend your Creative Cloud account for one year from your date of graduation, for a nominal fee.
    If you are withdrawing and will no longer be a student, your license terminates immediately.

    Before your Temple Creative Cloud account expires, make sure to save your files locally on your computer.

Creative Cloud Access

  • Can students in Temple Rome and Temple Japan participate?
    Yes
  • Can I use this software in China or Russia?
    Adobe Creative Cloud is not available for use in China, Russia and any other country where usage is restricted by local laws. You can, however, download your files ahead of time and work on them locally if you plan to travel to these locations.

Creative Cloud Storage

  • How long will my online files be retained?
    The files will be retained for 25 months after your Adobe Creative Cloud subscription ends.
  • I already have a Creative Cloud account. What happens to my files if I switch to Temple's program? 
    Adobe has instructions on how to migrate files to the new account.

FAQs for Faculty & Staff

Creative Cloud License-Related

  • On how many computers can I install this software?
    As an employee, you can install the software on two computers, one of which can be personal. You can also install the software on mobile devices (smartphones/tablets).
  • Do I need to renew this license each year?
    No. Your Adobe Creative Cloud license will renew automatically each year.
  • I already purchased a personal Creative Cloud subscription through Adobe. Can I get a refund?
    Yes, you can request a pro-rated refund from Adobe via phone or online chat. To request your refund, you will need to identify yourself as a current Temple employee that is covered under the Temple University contract. You can contact Adobe as follows:
    Phone: (800) 833-6687
    Online chat: You must be logged in with your current AdobeID to get support via chat.
    For further information on cancelling your current Adobe Creative Cloud subscription, visit the Adobe Support site on this topic.
  • What if my department purchased a year subscription through Purchasing? 
    The license term for Temple's previous agreement with Adobe ended on August 15, 2017. To subscribe to the new university agreement, visit the Adobe Creative Cloud link in the TUapplications menu on TUportal. Once you activate your new account, you can follow Adobe's instructions to migrate your files from your existing Adobe ID.

Creative Cloud Access

  • Can employees in Temple Rome and Temple Japan participate?
    Yes
  • Can I use this software in China or Russia?
    Adobe Creative Cloud is not available for use in China, Russia and any other country where usage is restricted by local laws. You can, however, download your files ahead of time and work on them locally if you plan to travel to these locations.

Creative Cloud Storage

  • How long will my online files be retained?
    If you leave the university and your Adobe Creative Cloud subscription ends, your files will be retained for 25 months.