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Classroom Technology Support

Providing technical assistance with installed and portable equipment  in classrooms.

Overview

Classroom Technology Support (CTS) provides technical assistance using installed and portable equipment in classrooms supported by Computer Services at the Main, Ambler, Center City, and Fort Washington campuses. Services include:

  • Provide assistance using equipment in classrooms for credit, non-credit courses and special events.
  • Addressing issues in smart classrooms.
  • Scheduling a one-on-one consultation on how to use equipment in classrooms.
  • Requesting additional equipment to be delivered to classrooms.

Elgibility

Anyone who teaches a class or leads an event scheduled in a classroom supported by Computer Service during regular hours of operation.   

Note: Service may be available after regular hours for $40/hour as outlined in the After-Hours Events Billing Policy. Because of security, liability, transportation, and other issues, equipment and/or support services can only be provided for events held on a Temple University campus.

Classroom Technology Support may provide service for events scheduled outside the normal supported locations and hours if staff and equipment are available.

Requirements

Computer Services does not support all smart classrooms. Dedicated IT support staff in some Schools, Colleges, and Departments may provide smart classroom support. Additional information is available below under Hours.

Note: Scheduling of classroom/event space is handled by schedulers within schools, colleges and campus departments.

Request Smart Classroom/Equipment

Main Campus

Center City Campus

  • To request a smart classroom and or use of a computer lab, contact William Schreiber, Associate Director, at 215-204-3798 or at william.schreiber@temple.edu.
  • To request IT support in a classroom or computer lab, contact Larry O'Reilly, Computer Services, at 267-468-8507 or loreilly@temple.edu.

Ambler Campus

  • To request a smart classroom and or use of a computer lab, contact Marcia Whitaker, Scheduling Office, at 267-468-8223 or marcia.whitaker@temple.edu
  • To request a smart cart or other media equipment, contact Karen Pyle, Classroom Technology Support, at 267-468-8340 or karen.pyle@temple.edu.
  • To request service or support during evening hours, contact Novel Kim, Instructional Support Center, at 267-468-8399 or novel.kim@temple.edu.

Request IT Support

Hotline Numbers

  •   Main Campus 215-204-0797
  •   Ambler Campus 267-468-8324
  •   Center City Campus 215-204-1521

AMX Touch Panel

In many smart classrooms, you can obtain IT support by pressing the Help button on the AMX touch panel built into the instructor desk, podium or wall. The Help button sends an alert via text message, e-mail, and other communications directly to support staff. If a phone is in the room, you can also call one of the hotline numbers listed above.

Hours

Main Campus

  • Monday -Thursday
    8:00 AM - 4:00 PM  Buildings included:
    Anderson, Beury, Bio-Life, Conwell, Gladfelter, Pearson, Ritter, SERC, Tuttleman, 1700 N. Broad, Wachman            
    4:00 PM - 8:00 PM Buildings included: 
    Anderson, Beury, Gladfelter, Ritter, SERC, Tuttleman, Wachman
    8:00 AM - 10:00 PM Buildings included:
    Tuttleman
  • Friday
    8:00 AM - 5:00 PM Buildings included:
    Anderson, Beury, Bio-Life, Conwell, Gladfelter, Pearson, Ritter, SERC, Tuttleman, 1700 N. Broad, Wachman
  • Saturday 
    8:30 AM - 1:00 PM Buildings included:
    Tuttleman

Ambler Campus

  • Monday - Thursday
    7:30 AM - 9:00 PM
    Friday
    7:30 AM - 5:00 PM

Center City Campus

  • Monday - Thursday
    8:30 AM - 10:00 PM
    Friday
    8:30 AM - 5:00 PM 

Rates

There is no charge for classes and events scheduled in rooms supported by Computer Services during regular hours of operation. Information regarding hours of operation and supported locations is available under Hours. Information regarding charges for after-hours events can be found on the Computer Services rates page.