You are here

Deskside Support for a University-Owned Device

Computer Services provides deskside support for equipment located in Temple University offices. 

Overview

Computer Services provides deskside support for equipment located in Temple University offices. This support is typically available after the Help Desk performs the initial evaluation and/or troubleshooting. To qualify for this service, you must be a university employee or authorized guest, located in a university office.

Notes:

  • Desktop support for TUHS employees is provided by the Health System’s internal technical support team. For TUHS desktop support, call 215-707-7008 (2-7008).
  • Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after help requests are submitted.

Requesting Instructions

To request support for a university-owned device, click the Request Help tab on the Computer Services home page or call the Help Desk at (215) 204-8000.

Support is available on Main, HSC, TUCC, Ambler, TASB, and Fort Washington campuses from Monday through Friday, 8:30 am to 5:00 pm.

Supported Devices & Software

Supported Equipment

  • workstations
  • laptops
  • tablets
  • local and network (non-wireless) printers
  • scanners

Note that home-built equipment and consumer models are excluded from this service.

Supported Software

  • site-licensed software by the University
  • software purchased by a department

System Requirements

The system must be:

  • owned by Temple University or authorized vendor
  • physically present in a Temple building
  • connected to the Temple University network

Minimum Computer System Requirements

The computer must be less than five years old and meet the following requirements:

  PC Mac (Intel Only)
Manufacturer Dell, HP, & Lenovo (Business models)  Apple
Operating system Windows 7 or higher OS X 10.10 (Yosemite or higher)
System speed Intel Core i-series Intel Core i-series
RAM 4 GB (8 GB or more preferred) 4 GB (8 GB or more preferred)

Minimum Tablet Requirements

The tablet must meet the following requirements:

Manufacturer Apple, Dell, Lenovo, Microsoft, Samsung, & Nexus
Operating system iOS 7 and above, Android 5 or later  (Lollipop, Marshmallow and Nougat)

 

Timeframe

The fulfillment time will depend on the nature of the problem and the time of year. General guidelines are as follows:

  • Computer is inoperable: 1 business day or sooner, depending on urgency
  • Standard troubleshooting or software installation/upgrades: 1-3 business days

Note: Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after help requests are submitted.