You are here

Email Account

Learn about TUmail.

Overview

All eligible members of the Temple community, including current employees, students, and registered alumni, receive an @temple.edu e-mail account upon joining the university.

Obtaining

Degree Seeking Students

If you are a new student, you will automatically receive a TU Gmail account after you pay your tuition deposit or Graduate Matriculation Fee.

Instructions for activating your account at https://accounts.temple.edu are e-mailed to the e-mail address you indicated on your application to Temple. Note that you will need your nine-digit TUid to complete the process.

Non-Matriculated Students

After you have met with an advisor and registered for classes, your AccessNet account information and instructions for activating the account will be mailed to your home. If you did not receive this information, visit the Help Desk or other Computer Services location for assistance.

Faculty/Staff

Temple University offers two types of email accounts for employees: TU Gmail and Microsoft  Exchange. The type of email is based on departmental preference, however, both types of accounts receive an @temple.edu e-mail address.

As an employee, you are eligible for email one business day after you have been entered into the HR payroll system. By default, you will receive a TU Gmail account when your AccessNet account is created. If your hiring manager determines that you need a Microsoft Exchange account, he/she must submit a request using the Request Help tab on the Computer Services home page that includes your AccessNet username. Computer Services will then create the Exchange account.

Note: Before submitting a request for a Microsoft Exchange account, the hiring manager must verify that you have activated your AccessNet account on the Account Management website.

Employees who officially retire from the university, will automatically retain their email account after retirement. Faculty who have the official university designation as Professor Emeritus/Emerita, will automatically retain their e-mail account after retirement. For information about emeritus status, please see the Temple University Faculty Handbook.

Departments

For business continuity purposes, some departments need a departmental email address to:

  • manage high volume e-mail demands that a single person may not be able to handle
  • send e-mail from a department that is not associated with a particular person

An employee can request a departmental account by logging in to TUportal and clicking the Departmental Account Management link on the left.

On the TUportal page, there are two choices:

  • Request a New Departmental Account
    Use this option to request a new email account.
  • Request a New Distribution List 
    Use this option to request a new email address (list name). Note that this is not an email account. Mail sent to this address will be forwarded to one or more existing email accounts you specify.

Note: You will be required to assign two people to assume ownership of the departmental account or distribution list. In the event that both people leave the university, the account or distribution list will automatically close.

Guests

Authorized guests of the university with a legitimate business need are eligible for a Temple email account. To request an account, a sponsor must log in to TUportal, click Guest Access Request System, and submit a request. An account will be created within 48 hours. 

Alumni

For information on alumni TUmail accounts, see the Alumni website.

Account Closures

Email accounts are closed automatically when:

  • a student fails to register for a semester
  • an employee is terminated
  • guest access date has expired

Note: Persons with more than one role, such as employee and student, will keep their email accounts as long as they continue with the university under at least one role.

Support

Contact the Help Desk by clicking the Request Help tab on the Computer Services home page or calling 215-204-8000.