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Technology Profile

The technology profile provides an overview of Temple's major computing resources.

Summary

Temple University provides resources to support over 47,000 current students, faculty, and staff connecting to its many systems using Windows/ Macintosh workstations or mobile devices such as iPads or smart phones. In addition, support is offered to applicants who need assistance with Temple's systems to apply and check their admission status. Alumni, retirees, and emeriti can also obtain technical assistance with university Gmail related questions.

There are over 3,600 workstations available for student use in over 100 computer labs across Temple’s campuses, including the TECH Center that is open 24 hours a day from Sunday at 10:00 a.m. through Friday at midnight and on Saturday from 10:00 a.m. to midnight.

Over 450 smart classrooms featuring built-in multimedia, internet, and computing capabilities are in use. A smart classroom refers to a smart lecture hall, smart classroom, PC/Mac computer classroom, or videoconferencing classroom.

All residence halls include wireless internet access in student rooms, and most residence halls include Print on the Go print stations.

Awards

The Temple University Computer Services department has received numerous awards.

Strategic Plan

The Computer Services' strategic plan outlines the department's mission, vision and goals for 2013 -2016.

Major Platforms

  • Windows 7 & 10 operating systems
  • Mac OS X 10.10 & above operating systems
  • Linux/Unix/Windows university and departmental servers
  • iOS iPhones and iPads
  • Android devices
  • Microsoft Surface tablets
  • Any other major manufacturer mobile devices

TUportal

TUportal is a single sign-on, customized gateway for accessing Temple's main systems and resources. These include:

  • Google Apps enables students, faculty and staff to create and share documents, calendars and websites, and chat with friends.
  • Self-Service Banner enables students to register for courses, review their rosters, check grades and pay bills. It also provides access to financial information and enables you to update address and emergency contact information.
  • Blackboard provides enables students to submit assignments, take tests, check grades and create blogs, wikis and electronic portfolios.
  • OWLbox enables students, faculty and staff to store and share files with 100GB of free storage.
  • WebEx enables students, faculty and staff to conduct online meetings using industry-standard web conferencing software.
  • Lynda.com provides online training modules for learning the latest software tools and developing new skills.
  • A link to the Temple University Libraries website provides access to thousands of research materials and databases.
  • Diamond Dollars enables students, faculty and staff to make purchases by using their OWLcard.
  • The Cherry & White Directory enables students, faculty and staff to find contact information for members of the university community and to personalize their @temple.edu email address.

Academic Applications

Blackboard - Blackboard is widely-used at Temple University to deliver course content online and on mobile devices. Faculty can upload course materials for their students on Blackboard and conduct a variety of classroom activities. Students can retrieve and submit assignments; participate in discussion groups, blogs, and wikis; take tests and check grades; and use optional features such as the calendar and address book. In addition, administrative work groups and student organizations can take advantage of Blackboard features to organize and share meeting materials.

TUcapture - TUcapture enables instructors to record an entire in-class lecture and have the recording automatically uploaded to a streaming video server and a link to the recording placed in a course on Blackboard.

TurningPoint - TurningPoint is a polling system that enables instructors to obtain immediate feedback from their students. By using a response pad, also referred to as a "clicker," students can answer questions, respond to surveys, take opinion polls, and much more. Instructors can also use this technology to take attendance.

Net Op School - NetOp School is an application installed in some computer laboratory classrooms designed to connect an instructor's computer with student computers. The program can be used to monitor or take control of student computers, broadcast to an individual or the entire class, send messages, transfer files, block access to specified applications and Internet resources, and more

Turnitin - Turnitin, a powerful tool for evaluating and improving student writing, is available through Blackboard and can be used to check written work for originality and improper citation.

WebEx – WebEx is a web conferencing system available to students, faculty and staff to host online meetings and classes.

Accessibility Tools - Accessibility Tools is a suite of networked software on campus computers that provides access to adaptive technologies to students requiring visual assistance.

Library Online Research Resources - The University Libraries web site provides access to thousands of research materials, electronic journals, databases, and online books. These resources enable students to delve into a specific academic field or search across a broad spectrum of disciplines.

High Performance Computing - Computer Services supports two Linux environments for high-performance computing (HPC) including the "Owl's Nest" HPC cluster and the Compute server. These environments are available to provide access to a wide variety of scientific applications for use by researchers across the university.

OWLbox - OWLbox, powered by box.com, is Temple's free resource for storing, sharing and collaborating on files. The OWLbox website offers students, faculty, and staff 50GB of storage space, access to files anywhere including mobile devices, and sync capability with desktop files.

Print on the Go - Print on the Go allows you to submit print requests wirelessly. You can then print the documents at any Print on the Go print station location.

Administrative Applications

Ellucian Banner System - In late 2011, Temple completed implementing a multi-year initiative to replace the University’s administrative systems with the Ellucian Banner system. The scope of Project Enterprise included upgrading Temple’s finance, human resources, student information, financial aid and advancement systems, as well as numerous other administrative systems.

Banner Finance - Banner Finance is an integrated group of several modules, including General Ledger, Accounts Payable, Purchasing (TUmarketplace), Grant Accounting, Fixed Assets, and Signature Authorization.

Banner Human Resources - Banner HR is the primary administrative system that supports personnel management and payroll and benefits processing for the University.

Banner Student – Banner Student is an integrated suite of modules used for tracking and maintaining student information. The modules support functions such as Admissions, Registration, Financial Aid, Student Billing, Cashiering, Course Creation, and Academic History.

Banner Advancement  - Banner Advancement is an integrated suite of modules that supports alumni records and fundraising management and is used by the Office of Institutional Advancement.  The modules support functions such as Prospect Management, Gift Administration, and Events Management, Donor / Prospect Communications.

Banner Workflow - Banner Workflow is an electronic "Business Process Management" system used to model, automate, manage, and optimize a variety of processes. The goal of this system is to introduce efficiencies, improve productivity, reduce costs, and accelerate cycle times. Applications that have benefited from Workflow include journal entry transactions, accounts payable payment processing, and admissions processing.

Banner Document Management System (BDMS Xtender) - BDMS is a document imaging solution for electronically storing and managing information typically distributed on paper. It helps to maintain efficient document filing and retrieval and to manage escalating storage costs. Offices that use document imaging to improve productivity and workflow include Accounts Payable, Admissions and the Office of the Registrar.

Banner Self-Service - Self-Service Banner (SSB) is a web-based application available within TUportal for prospective students, students, and employees.

Prospective students apply to Temple using SSB. Current students use SSB to view account balances, pay bills, and update their address and phone number. Students also use SSB to browse the class schedule, register for courses, view rosters, view grades and academic history/progress ratings, obtain official transcripts, view advisor notes, and obtain enrollment verification letters and FERPA waivers.

Faculty use Self-Service Banner to submit grades, request grade changes, access DARS, view benefits and pay information, update personal, work, and emergency contact information, check leave-related information, and more.

University employees use SSB to view benefits and pay information, update personal, work, and emergency contact information, check leave-related information, and more.

Banner ePrint Reports - Banner ePrint Reports is a web-based report distribution and archiving system. ePrint uses Internet technology and Banner security to distribute reports across our organization.

Listserv - Listserv is an electronic mailing list system that is used for sending e-mail messages to various targeted populations within the university. Listserv lists are used for university announcements as well as for classroom and other Temple-related discussion groups. For more information about announcements, see the University-Wide Electronic Communication Guidelines.

TUmarketplace - TUmarketpace (SciQuest) is an online procurement system providing an electronic shopping cart environment for authorized faculty and staff who wish to purchase goods.

Guest Access Request System - The Guest Access Request System is an automated system used for requesting access to Temple resources on behalf of a guest. Any full-time Temple University employee can request that a guest be granted access to Temple resources in order to conduct official university business. Requests for guest access are automatically sent to the appropriate approvers authorized by the employee's department. 

Kronos - Kronos is an employee time and attendance tracking system used throughout the University.

Cognos - Cognos is an enterprise-wise reporting module that is integrated with Temple's Data Warehouse which is sourced from Temple’s Banner system.  Cognos is used to provide operational reports and dashboards to the university’s administrative departments (Finance, Human Resources, Student and Advancement).  The information can be accessed directly via the Cognos application or via TUportal.

Central Web Complex - The University’s central web complex comprises more than 120 websites on behalf of schools, colleges, departments, offices, and organizations. The central web complex is comprised of two environments: a legacy environment; and a Drupal 7 environment hosted on the Acquia network. Both environments provide web developers the ability to build web sites on local systems then publish the site to a staging server for review and testing, and then move the site to a production server.  Both environments also have their own Content Management System (CMS) for non-technical content contributors who maintain web sites and publications.

All new sites, and significant revisions to existing sites are encouraged to be built in the Drupal 7 environment since it provides an enterprise CMS with a centrally managed technology platform for top level school and administrative units and is managed in cooperation with the Strategic Marketing and Communications division to ensure brand consistency and adherence to university standards and ADA accessibility guidelines. For more information, see the Strategic Marketing & Communications website.

OWLcard - The OWLcard system acts as the primary means of identification for all faculty, staff, and students of the University. A credit card size ID card is used throughout Temple for privileged functions such as building access, meal plans, laundry services, laptop and recreation equipment rentals, anti-virus software distribution, and computer lab printing. The OWLcard system also manages Diamond Dollars transactions which can be used for a number of these functions as well as the purchase of products and services from various vendors on campus.

Diamond DollarsDiamond Dollars is a debit card system that eliminates the need to carry cash and credit cards on campus. This system provides a convenient way to use the OWLcard to purchase items on campus such as food, books, vending, laundry, and special event tickets and pay for services such as color and specialized printing. The Diamond Dollars web site offers the ability to check balances, review purchases, deactivate a lost OWLcard, and request e-mail notification when an account has a low balance.

Degree Audit Reporting System (DARS) -  The Degree Audit Reporting System is a web-based tool used by undergraduate students and academic advisors for planning and tracking student progress towards completion of academic program requirements at Temple. DARS is also used by Undergraduate Admissions for transfer credit evaluation.

Advising Database - The Advising Database contains information related to the academic advising of Temple's students. This administrative system is used by school/college advising centers, faculty and departmental advisors, as well as a number of other offices.

Organizational Hierarchy System - The Organizational Hierarchy System is a web-based system that documents the reporting relationships within the University. These reporting relationships provide the framework for Temple's Performance Development System and Administrative Salary Increase System.

TUpay – TUpay is Temple’s online billing and payment system.  Within TUpay, students are able to view their bill / student account, make a payment by electronic check or credit card and sign-up for direct deposit for student refunds as well as review the status of their refunds. Students can also designate their parents or others as Authorized Payers, which grants the same access in TUpay access as the student.

R25 – R25 is a system used for scheduling the locations and times of classes and other events at Temple.

Cherry & White Pages - The Cherry & White Pages is the online directory of Temple University students, faculty, and staff. The directory is searchable by name, department, phone number, and Temple e-mail address.

EMC Avamar - EMC Avamar is a centralized, enterprise-wide backup system that automatically backs up hundreds of the University's servers every day. The backups are stored on a state-of-the-art intelligent disk storage system with mission critical servers also backed up to off-site disk storage.

Performance Development System (PDS) - The PDS provides a structured and interactive environment for supervisors and their direct reports to actively engage in performance planning, development, management, and review throughout the year.

Maximus Effort Reporting System (ERS) - ERS is a centralized web-based system that enables faculty, staff, and graduate students to electronically certify the amount of time devoted to federal and privately funded research activity.  Administered by Research Accounting Services, the system generates effort reports on a quarterly or semester basis for users working on sponsored awards.

Electronic Research System - The University has implemented ERA@TU, a suite of web-based applications that enables the Temple research community to streamline processes and manage the administration of their proposals, COI and IRB/IACUC protocols. The system includes modules to find funding opportunities, develop proposals and protocols online, route them for approval and submit federal proposals electronically to Grants.Gov. Other modules supported under the ERA@TU umbrella include IRB & IACUC protocol development and management, Conflict of Interest and Technology Transfer. In addition, the university also supports an application named eSirius which manages the complete animal purchase workflow including order placement, receiving, vendor reconciliations and cage card printing along with census.

TUsafesend - TUsafesend is a Temple University resource that provides a secure method for transferring files containing confidential or other sensitive information. TUsafesend provides a safe, university-sanctioned alternative method to e-mail, which you should never use for sending sensitive information.

MyHousing - MyHousing is the major system for managing on-campus housing options. It enables students to manage their room and meal information, obtain important notices, review terms and agreements, and find roommate contact information.

Enrollment RX - Enrollment RX is a customer relationship management tool that the Fox School of Business graduate program uses for admissions. It includes a portal that prospective students use to submit their applications and upload documents. On the administrative side, it enables faculty/staff to communicate with prospective students, review their applications, and view reports and admissions dashboards.

Concur - Concur is an application that automates and streamlines the travel and expense approval process. Through Concur, users can purchase air and train travel tickets electronically as well as create and submit their expense reports once the expense has been incurred.  

Salesforce.com - Salesforce.com is a customer relationship management tool used by several offices at the university. Salesforce.com enables offices to track and evaluate interactions with faculty, staff and students. Reports can be generated to provide information on what kind of data people are requesting, as well as survey responses to ensure that we are providing quality customer service.

MIR3 - MIR3 is the technology system used to support TUReady and is used to distribute all the TUAlert email and text messages.  MIR3 is setup to sync with Self-Service Banner making it easy for you to have one location to manage your address and phone numbers.

Mobile Apps

TUmobile -TUmobile brings the Temple experience to your smartphone so you can track important information while you are on the go. When you install the TUmobile App on your phone, you can quickly "Tap into Temple" to:

  • Access your class schedule and grades
  • View available workstations in the TECH Center
  • Check Temple sports scores and schedules
  • See what's happening on campus today via the Events section
  • Browse the course catalog
  • Track the campus shuttle in real-time

The TUmobile App is available for Apple and Android devices.

Blackboard Student App - The Blackboard Student app enables students to access course materials on their smartphones. Students can check grades, read blogs, and see notifications on their phone.

Infrastructure

TUcloud - TUcloud is a cloud computing service that enables Temple departments to purchase computing and storage space on Temple's centrally managed servers. The servers are administered by Computer Services and reside in Temple's main data centers. Departments can use the TUcloud service for web servers, file servers, or application servers.

TUvault - TUvault is an enterprise-wide, cloud-based file server solution for storing and sharing files at Temple.  It is a centralized resource that replaces the need for separate departmental file servers.

Network

The Temple University network provides connectivity for 10 Mbps, 100 Mbps, and 1 Gbps workstations in all computer labs, residence halls, and department offices, across a redundant 40 Gbps core infrastructure.

Wireless Wi-Fi zones, based on the 802.11b/g/n standards, are located throughout Main, HSC, Ambler, TUCC, Fort Washington, Harrisburg, and School of Podiatric Medicine campuses. Note that the Wi-Fi zones in the residence halls and Beasley School of Law are based on the 802.11ac standard.

Office computers have the capability to connect to Temple's high-speed network to access the Internet, e-mail, academic systems, and authorized administrative systems.

Temple is a member of the Internet2 consortium, which is a collaborative effort of universities, industry, and government agencies to create the Internet of the future.

Keystone Initiative for Network Based Education and Research (Kinber) - Temple has signed on to be part of the Keystone Initiative for Network Based Education and Research (Kinber) Network. According to Magpi, "the fiber optic cable network will extend over nearly 1,700 miles through 39 Pennsylvania counties, including 22 that are currently unserved or underserved based on their access to affordable broadband services."

Temple is a service node on the network and can provide access to local K-12 schools. For more information, visit www.kinber.org.

Facilities

The TECH Center - The TECH Center (Teaching, Education, Collaboration, and Help) is a 75,000-square-foot, state-of-the-art technology facility with resources that cater to current learning styles. During the fall and spring semesters, the Center is open 24 hours a day from Sunday at 10:00 a.m. through Friday at 12:00 midnight and on Saturday from 10:00 a.m. to 12:00 midnight.

Designed with a variety of workspaces to enable students to work collaboratively or individually, the Center is the largest of its kind in the nation. This dynamic facility allows students to meet, study, collaborate, relax, and take advantage of the following resources:

  • student computer center with 700 computers: up to 600 fixed workstations and 100 wireless loaner laptops and iPads
  • 13 breakout rooms for collaboration and group study
  • a multimedia studio for video shoots, audio recording, still photography, or performance rehearsal
  • two MediaScape collaboration tables
  • specialty labs for video editing, music, graphic design as well as quiet study zones
  • high-speed laser printers, a color laser printer, and plotters
  • Wireless printing available for most laptops and mobile devices
  • 3D printing and scanning equipment
  • three WhisperRoom booths suitable for recording podcasts, vocal narrations, and other individual recording sessions
  • social space with lounge areas
  • Internet lounge
  • Locker to charge smartphones
  • Computer Services Help Desk
  • University Welcome Center
  • Faculty wing (Center for the Advancement of  Teaching and Instructional Technology Lab)
  • Starbucks

The Ambler Learning Center - The Ambler Learning Center is a 72,000 square feet facility featuring a number of technology resources including:

  • 300-seat auditorium/lecture hall with smart technology
  • 340 computers
  • Center for the Advancement of Teaching Instructional Technology Lab
  • fully-integrated multimedia technology
  • 90-seat, all-purpose technology facility with software serving all Temple programs
  • writing, mathematics, and science center with computer lab
  • 20 smart classrooms including six PC rooms and one Mac classroom
  • video conferencing facility
  • seven computer classrooms with smart technology
  • student breakout room
  • drafting studio
  • wireless access throughout the building
  • six wireless lounges
  • cafe area

Computer Labs - Additional computer labs are available at many locations on Temple's campuses. 

Technology Classrooms - Over 490 smart classrooms, featuring built-in multimedia, Internet, and computing capabilities, are in use. A smart classroom refers to a smart lecture hall, smart classroom, PC/Mac computer classroom, or videoconferencing classroom.

Videoconferencing Spaces - 30 videoconferencing spaces are available on the Main, Ambler, Fort Washington, HSC, TUCC, and Harrisburg campuses. 16 of these are classrooms, 11 are conference rooms, one is a studio and one is a Biology lab.

Support Services

Who we support

  • Faculty, students, staff
  • Authorized guests
  • Applicants who need assistance viewing their online admissions application status
  • Alumni, emeriti, and retirees who have questions about their university email accounts

Client Services Support - The Help Desk provides technical support for a variety of Temple University related applications accessible from Windows, Macintosh, and mobile device platforms. Technical support is available in person as well as by phone and online (via the  Request Help or Online Chat tabs on the Computer Services home page). During the fall and spring semesters, the Help Desk is open 24 hours a day from Sunday at 11:00 a.m. through Friday at 7:30 p.m. and on Saturday from 10:00 a.m. to 7:30 p.m.  Evening and weekend hours available during the summer as well. Check the system status page on the Computer Services home page for updates regarding system outages, upcoming maintenance and security alerts.

Help Desk consultants can also provide assistance using Windows Remote Assistance or WebEx software to remotely take control of a client's computer. The university knowledge base is also available to automatically answer frequently asked questions at the Help Desk.

Desktop support services are provided to faculty and staff who require on-site assistance with a wide range of issues involving workstation and mobile device troubleshooting and supported software/hardware. Requests for on-site support are submitted via the Request Help tab on the Computer Services home page.

In addition to standard consultations, the Help Desk offers a free consulting service called Help Desk (HD) Clinic. During an HD Clinic session, students can receive assistance troubleshooting and repairing their own Windows or Mac computer. Faculty and staff can also schedule time for assistance with personal computers used for university business. Please note that HD clinic sessions are by appointment.

Computer Training - Free unlimited access to Lynda.com, an online library of high quality instructional videos is available 24/7 to currently employed faculty and staff, and currently enrolled students. Topics include business skills, photography, design, music, video, animation, and web design and development, and more! 

In addition, Computer Services offers hands-on training for faculty on the use of instructional technology tools to support teaching and learning, such as Blackboard and classroom response systems (clickers), as well as on the creation of accessible documents.

Faculty Support - The Center for Advancement of Teaching Instructional Technology Labs are located at Main Campus, HSC, and Ambler Campus. The centers provide consulting services, training, and access to state-of-the-art computer equipment, and collaborative meeting rooms for use by Temple faculty who are interested in incorporating technology into the teaching/learning process.

Email

Temple's University-wide email systems (Gmail and Microsoft Exchange) are the official means of communication for Temple students, faculty, and staff. E-mail accounts are automatically created for university students and employees. 

First year alumni automatically retain their @temple email addresses, which they can then renew on an annual basis. For more information, go to alumni.temple.edu/tumail.

Approximately 90,000 Temple accounts are managed by Computer Services.

Telephone System

Telephone service for Temple University students, faculty, and staff is provided by a University owned and operated telephone system. The telephone system is integrated across the entire University community, allowing for quick calling to anyone within the four campuses without dialing the ten-digit number.

To provide telephone services, Temple currently owns and/or manages: 82 manholes, 65,000 copper and fiber optic pairs, 161,000 linear feet of 4" conduit, 14,500 administrative voice mailboxes, 200 departmental voice processing menus, and more than 33,000 telephone lines. There are also 92 outdoor Code Blue emergency phones.

For additional information about Temple's telephone system, see Connecting to Temple's Network.

Telephone Conferencing - Verizon telephone conferencing service is available to Temple departments. This service offers a practical and cost-effective option for conducting small meetings with up to 20 participants. The service is easy to use and does not require participants to perform any setup process.

Software Site License Program

The Purchasing department administers several University-wide Software Site License Programs that enable Temple faculty and staff to purchase software for campus use at substantial discounts. Under the Software Advantage Program, Microsoft Office, Microsoft Windows and Symantec Antivirus licenses are obtained by Temple University for each employee. The Microsoft Campus Agreement also enables the latest versions of Microsoft Office and Windows to be available for student use in the Tech Center as well as computer labs on each campus.

In addition, students, faculty and staff can download a free copy of Microsoft Office 365 and OneDrive by logging in to TUportal and clicking the "Microsoft Download" link under TUapplications. Finally, the Temple community can take advantage of educational discounts on new computers and software through a number of vendors via programs managed by the Purchasing department.

Recycling

The Computer Recycling Center (CRC) is the primary aggregator and recycler of surplus computers and electronic equipment for Temple University. The CRC:

  • takes in surplus computers and equipment from Temple departments,
  • processes, properly disposes of, or refurbishes the equipment,
  • sells refurbished equipment at a discount for either departmental or personal use,
  • operates a storefront in Pearson Hall.

The CRC also donates equipment to local non-profits.