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TUcloud

TUcloud enables Temple University departments to host applications and/or store data using the infrastructure of Temple's state-of-the-art data center. 

Overview

TUcloud enables Temple University departments to host applications and/or store data using the infrastructure of Temple's state-of-the-art data center. This resource eliminates the need for departments to purchase and maintain their own servers or storage devices. TUcloud is internally-hosted, secure, and climate-controlled.

TUcloud is not only cost effective but is also energy efficient as it makes use of a technology called virtualization. Virtualization enables multiple servers to run on one piece of hardware. This reduces the environmental impact to the university.

Benefits
TUcloud provides the following benefits:

  • Your IT staff no longer needs to allocate resources for managing the base server services. Your resources can be freed up for other activities to support your business applications.
  • The base server services are managed, patched, and backed up on a regular basis following a standard set of procedures.
  • The resources are ready when you are. There is no need to wait on hardware to arrive.
  • The cost is much less than purchasing and managing your own hardware. The price structure is much cheaper than comparable offerings from hosted service providers, such as Go Daddy.
  • You can plan for a predictable yearly budget instead of having to factor in unknown costs.
  • The virtual server infrastructure is energy efficient compared with separate physical servers and reduces the environmental impact to the university.
  • The systems are automatically monitored 24x7. Computer Services support staff are notified immediately if problems are detected.

Departmental File Storage (TUvault)

Departmental File Storage (TUvault) stores personal or departmental files and connects through a network drive.

Features

  • Clustered network-attached storage (NAS) servers
  • No need to have OS overhead or costs
  • No setup fees, pay month-to-month
  • Grow disk space on demand
  • Automated daily backups are included in price

Packages

  • Temporary -The data is protected by RAID levels on the disk array as well as the daily backups. This service level is best for reproducible research data, temporary working datasets, backups of non-production servers, and data downloaded from the Internet that could easily be recreated. The data is backed up daily and is retained for 14 days.
  • Standard - All data is highly available. This service level is best for video capture applications, TUvault-type file shares, Hadoop database clusters and general mass storage. The data is backed up daily and is retained for 14 days. The data is also replicated in a remote data center for extra protection.
  • Premium - The underlying disks provide performance for a broad spectrum of workloads. This service level is best for high read/write data streams. The data is backed up daily and is retained for 14 days. The data is also replicated in a remote data center for extra protection.

Virtual Server and Application Hosting (TUcloud)

Virtual Server and Application Hosting (TUcloud) provides a highly available, cost-effective alternative to purchasing your own departmental servers and eliminates the need for IT staff to manage the servers. Prices are very reasonable and are based on the type of services your department needs at any given time. If necessary, services can be easily expanded. In addition, data is hosted on-site at Temple, therefore, security and data privacy are ensured. This option is for departments that require application, database, or web servers.

Features

  • Two data centers for disaster recovery capabilities
  • High-availability and clustering support
  • Multiple virtual CPU capabilities
  • Snapshots for upgrades
  • Choice of Windows or Redhat Linux
  • Raid 5 SATA disks. Fiber disks available upon request
  • No setup fees, pay month-to-month
  • Grow disk space, memory, or virtual CPU on demand
  • Backups are included in the above pricing

Note: A typical operating system (OS) installation will need around 30-45GB of space depending on the OS selected.

Packages

  • Bronze - Low-cost and highly durable storage service intended for large servers with several terabytes of archive data. Daily backups are included.
  • Bronze 2 - In addition to the daily backups included with the Bronze service offering, data is replicated in a remote data center for extra protection.
  • Silver - Provides better performance compared to Bronze offering. This service level is best for low-latency applications, such as Oracle or Microsoft SQL Server databases. Daily backups are included.
  • Silver 2 - In addition to the daily backups included with the Silver service offering, data is replicated in a remote data center for extra protection.
  • Gold - This is the highest storage tier and makes use of Solid State Disk (SSD) storage. Daily backups are included.
  • Gold 2 - In addition to the daily backups included with the Gold service offering, data is replicated in a remote data center for extra protection.

Additional Storage for Virtual or Physical Servers

Additional Storage for Virtual or Physical Servers connects servers via fiber or iSCSI (Internet Small Computer System Interface) to enterprise level storage. This option is for departments that want to:

  • customize the storage configuration for the Virtual Server Hosting option above, or
  • purchase additional storage for their own physical servers

Features

  • Two data centers for disaster recovery capabilities
  • High-availability storage area network (SAN) and clustering support
  • Fiber or iSCSI connections
  • SATA or Fiber disks
  • Raid 5 or Raid 10 solutions
  • Snapshots of data for upgrades or copies
  • Data mirroring between data centers depending on plan
  • No setup fees, pay month-to-month
  • Grow disk space on demand
  • Backups are included in the above pricing

Data Backups

Data backups are automatically included with each TUcloud package:

  • TUcloud data backups are retained for 30 days.
  • Computer Services will be responsible only for failed backups. If a backup fails, Computer Services will notify the system administrator/data owner and attempt to perform the backup manually on the next business day until it is performed successfully.
  • A successful backup does not guarantee that the data is recoverable. Data owners/system administrators must verify that the integrity of the data being stored and backed up is intact by performing restores on a regular basis. For questions about performing restores, please submit a TUhelp request. Computer Services will make every effort to restore corrupt or incomplete data resulting from unsuccessful backups, but is not responsible for data that is lost.

For more information, please see the Data Backup Protection Policy.

Requirements

  • You must have a FOAPAL and obtain budget head approval.
  • The software must be licensed.
  • Applications must undergo a security assessment before they are publicly available.
  • Applications must be owned by Temple University and run on the Temple University network.
  • Storage must be used for Temple University business needs.
  • Red Hat Linux and Windows are included in the standard builds; other operating systems can be installed when requested.
  • Physical access to servers is not provided.

Requesting Instructions

Sign Up From On Campus
To sign up for TUcloud, log in to the self-service request site using your AccessNet username and password and click the Request New Service tab at the top.

Note: You must be on-campus to access the self-service request site.

Sign Up From Off Campus or Request Information
To sign up for TUcloud from off-campus or to request additional information, go to the TUhelp website. Once you log in, click Request Service and, from the drop-down list, select System Support & Development / New TUcloud request. You can also send e-mail to tucloud@temple.edu.

Fulfillment Timeframe
Standard server builds and storage requests will be fulfilled within five business days. Requests with special requirements will have fulfillment time that is agreed upon.

Rates

For pricing information, see the Rates page. Note that all prices are subject to change.