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Web Conferencing

Students, faculty and staff can use WebEx to conduct online meetings, classes, and webinars.

Overview

WebEx is Temple University’s web conferencing application that can be used by Temple instructors to host online classes, office hours, conferences, interviews, and other meetings online. Students and staff can also use WebEx to conduct online meetings. Presenters and participants communicate in real-time using chat, voice (microphone and speakers), and video (web cam). 

To access WebEx, go to the Temple University WebEx page, and log in using your AccessNet username and password.

Equipment you will need

Temple's version of WebEx uses Voice over Internet Protocol (VoIP). This means that instead of using your phone, you speak and listen through your computer's Internet connection. To accomplish this, you will need each of the following:

  • set of speakers or headphones
  • webcam (if you plan to transmit video)*
  • microphone (if you plan to speak)*

* Many laptops come with a built-in webcam and microphone, but you can also also purchase them inexpensively. Webcams that are purchased separately also usually include a built-in microphone.

If you plan to speak as well as listen, a headset with a built-in microphone is recommended.

Note: If you are using a Mac, be aware that USB headsets can cause a system crash when using WebEx. WebEx is aware of this problem and is working on a solution.

Participate in an Online Event

Join the session

When the meeting host sets up a WebEx meeting or training session, he/she will receive a link to forward to the attendees. The meeting host will then either send the link to the participants via email or post it in a Blackboard course or organization.

When you are ready to join the session:

  1. Click the link and select Join Now
  2. If you are a participant, you will need to enter your name and e-mail address.
  3. If you have not used WebEx before on your computer, you will be prompted to download the Cisco WebEx add-on. Click Download and Agree and follow the steps to install the Cisco WebEx add-on.
  4. If you are prompted to participate in an integrated voice conference, click Yes.

    Integrated Voice Conference Prompt

  5. You may then see a window similar to the following appears that enables you to test your speaker and microphone settings.

    Speaker and Microphone Test Screen

  6. In the Speaker section, click the Test button. If you hear a sound, it means your speakers are working.
  7. Next, in the Microphone section, make sure the correct microphone is selected in the list box. Then speak and adjust your volume until the green bar moves into the good range.
  8. When you are finished testing, click OK.
Participate in the session

Meeting Center Window

The following call-outs highlight some of the major features and capabilities in Meeting Center window:

WebEx Meeting Center Main Screen with CalloutsCall-out Descriptions

1. Connect to audio

Click Connect to Audio to turn on the audio and adjust your speaker and microphone settings.

2. Pass the ball

The host can allow a participant to present by "dragging the ball" ( WebEx ball icon) next to the participant's name. The participant can then share their desktop and other files.

3. Chat with other participants

Click the Chat icon to send messages to everyone or to selected individuals.

4. Restore the screen layout

Click the down arrow (down arrow icon) and select Restore Layout.

5. Access full screen view

Click  Full screen view icon to view all participants in full-screen view. An enlarged version of the web conference video will appear, with the following toolbar at the top of the screen:

WebEx full screen view menu

After a few seconds, the toolbar will disappear and you will see only the green tab. Click this tab at any time to bring back the full toolbar.

To exit full-screen view and return to the main web conference screen, click the RETURN button on the left.

6. Turn on your webcam

Click  WebEx video icon to begin transmitting video from your webcam.

7. Mute/Unmute

Click  WebEx microphone icon to mute/unmute.  A host can mute any participant.

8. Share files (This option is available only if the "ball" appears next to your name See Pass the Ball, above.)

Click the lower portion of the Share Desktop box to share specific files including videos, or applications anywhere on your computer. To return to the main window, click the Quick Start tab on the upper left portion of the screen.

9. Share your desktop (This option is available only if the "ball" appears next to your name See Pass the Ball, above.)

Click Share Desktop to present anything on your computer's desktop. Your normal computer Desktop will appear, with the following toolbar at the top of the screen. Whatever appears on your Desktop will be viewed by all the conference participants.

WebEx share desktop menu

After a few seconds the toolbar will disappear and you will see only the green "You are sharing your monitor" tab. Click this tab at any time to bring back the full toolbar.

To end the sharing session and return to the main web conference screen, click the red STOP SHARING button on the left of the toolbar.

Training Center Window

The following call-outs highlight some of the major features and capabilities in Training Center window:

WebEx Training Center online session screenshot

Call-out Descriptions

1. Start your audio
Click Voice Conference to turn on the audio and adjust your speaker and microphone settings.

2. Pass the ball
The host can allow a participant to present by "dragging the ball" ( WebEx ball icon) next to the participant's name. The participant can then share their desktop and other files.

3. Restore the screen layout
Click the down arrow (down arrow) and select Restore Layout.

4. Access full screen view
Click Full Screeen View Icon to view all participants in full-screen view. An enlarged version web conference video will appear, with the following toolbar at the top of the screen:

WebEx Full Screen View toolbar

After a few seconds, the toolbar will disappear and you will see only the green tab. Click this tab at any time to bring back the full toolbar.

To exit full-screen view and return to the main web conference screen, click the RETURN button on the left.

5. Turn on your webcam
Click  WebEx video icon   to begin transmitting video from your webcam.

6. Mute/Unmute
Click  WebEx microphone icon to mute/unmute. A host can mute any participant.

7. Chat with other participants
Send chat messages to everyone or to selected individuals.

8. Share files (This option is available only if the "ball" appears next to your name See Pass the Ball, above.)

Click the down arrow next to Share My Desktop to share specific files including videos, or applications anywhere on your computer. To return to the main window, click the Quick Start tab on the upper left portion of the screen.

9. Share your desktop (This option is available only if the "ball" appears next to your name See Pass the Ball, above.)

Click Share My Desktop to present anything on your computer's desktop. Your normal computer Desktop will appear, with the following toolbar at the top of the screen. Whatever appears on your Desktop will be viewed by all the conference participants.

Share Desktop Toolbar

After a few seconds the toolbar will disappear and you will see only the green "You are sharing your desktop" tab. Click this tab at any time to bring back the full toolbar.

To end the sharing session and return to the main web conference screen, click the red STOP SHARING button on the left of the toolbar.

End the session

Meeting Center

Click the Leave Meeting button in the middle portion of the screen. If you are the Meeting host, this will end the session for all participants.

Leave Meeting button

Training Center

If you are the conference host, click the End Training Session button on the lower right portion of the screen. This will end the session for all participants.

End Training Session button

If you are a conference participant, click the File menu and select Leave Training Session.

Learn More

Frequently Asked Questions

See Knowledge Base.

Video Tutorials

For a comprehensive overview of WebEx, refer to the following two videos on the lynda.temple.edu website:

Note: You will need to log in with your AccessNet username and password to view these videos. 

Chapter 2 of the video, "Creating WebEx Training Sessions," is especially helpful for faculty and staff in learning how to use WebEx Training Center. Keep in mind, however, that Temple's audio conference settings are more limited and that Temple does not have an "In-session Hands-On Lab" option.

Support

If you have any questions about WebEx, refer to the following resources:

  • Contact WebEx Technical Support at 866-229-3239 (U.S. and Canada Toll-Free), +1-408-435-7088 (International Toll) or submit a Support Case
  • Contact the Help Desk by clicking Request Help from the Computer Services home page or call 215-204-8000.
  • If you are a faculty or staff member, you can also contact the Center for the Advancement of Teaching to schedule a one-on-one consultation or group training session. Instructional technology consultants can guide faculty through the process of setting up a WebEx class to simulate a live on-campus classroom that best fits their instructional goals. Topics include the following:
    - Displaying and sharing documents
    - Presenting PowerPoint slides
    - Allowing students to present and share a document
    - Performing live editing
    - Polling students
    - Recording an event and posting it to Blackboard