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Wired Service in Residence Halls

The wired network in Temple's residence halls provide access to Temple resources and the internet.

Overview

Temple University provides Internet access (wireless and wired) as an amenity, which is included in the price of your room. Even if you plan to use a wireless connection, it's a good idea to set up your wired connection, so you have a backup way to access the Internet.

Requirements

Requirements

  • WiFi enabled device
  • Windows 10, 8.1 or 7 (Service Pack 1):  Major Manufacturers only (Dell, HP, Lenovo, Sony, Toshiba, Microsoft).  Sorry, but custom or home-built systems are not supported.  Also, run Microsoft Windows System Updates so that your system is current.
  • Mac OS X 10.11 (El Capitan) or later. Also, run Mac OS System Updates so that your system is kept current.
  • An approved antivirus software application:
    - Windows users:  Enable Windows Defender. Alternatively, you can also use: Norton, SymantecMcAfeeSophos or Kaspersky.
    - Mac users: Turn on your Mac firewall
  • 8GB RAM minimum recommended

Instructions

When accessing the wired network in the residence halls for the first time using a new laptop or desktop computer, perform the following steps:

  1. Plug one end of your Ethernet cable into your computer and the other end into the red jack closest to your assigned bed.
  2. Restart your computer.
  3. Open a web browser and go to www.temple.edu.  Your browser will be redirected automatically to TUconnect and you will be prompted to install the ClearPass OnGuard security program. This program ensures your computer has an approved antivirus software application:

    - If you use Windows, enable Windows Defender OR install one of the following: Norton, SymantecMcAfeeSophos or Kaspersky.
    If you use a Mac, turn on the Mac firewall

    Your Internet connection will be available once ClearPass OnGuard is installed and verifies that your firewall/antivirus software is up to date.

Support

If you are having problems establishing your Internet connection, contact the Help Desk through the Request Help tab on the Computer Services home page or call 215-204-8000.